Shipping & Returns

Every artwork on Kalaa Bhadra is shipped directly from the artist's studio with the care and precision that fine art demands.

Packaging Standards

All pieces are wrapped in archival-grade, acid-free materials. Paintings ship in custom-built rigid mailers or wooden crates. Sculptures and ceramics are cushioned with thick protective foam. Every parcel is sealed against moisture and impact.

Insured Delivery

Every shipment is fully insured from the moment it leaves the artist's studio until it reaches your doorstep. In the rare event of transit damage, you're fully covered — no questions asked.

Processing & Dispatch

• Standard pieces: Ship within 3–5 business days after order confirmation.
• Made-to-order commissions: Timelines vary by artwork complexity. The estimated dispatch window is shown on each artwork's page and confirmed by the creator.
• Limited editions: Typically ship within 5–7 business days (printing, numbering, and signing).

Tracking

Once dispatched, you'll receive a tracking link via email. You can also check order status anytime from your Order History page.

Domestic Shipping

We currently ship to all serviceable pin codes across India. Shipping charges are calculated at checkout based on the artwork dimensions, weight, and destination.

International Shipping

International shipping is expanding soon. For urgent international inquiries, please contact support@kalaabhadra.com.

Returns Policy

Due to the unique, handcrafted nature of the artworks, returns are not accepted for change of mind. However, we stand behind the quality and accuracy of every listing:

• Damaged in transit: Report within 48 hours of delivery with photos. Full refund or replacement guaranteed.
• Significantly not as described: If the received piece materially differs from the listing (wrong artwork, wrong dimensions, etc.), contact us within 48 hours. We'll mediate with the artist and issue a refund if warranted.
• Custom commissions: Returns for custom pieces follow the terms agreed between you and the artist before production began.

Refund Timelines

Approved refunds are initiated within 2 business days and typically reach your original payment method within 5–7 business days, depending on your bank. If a refund has not arrived after 7 business days, contact us with your order number and we will trace it with our payment partner.

Order Cancellation

You may cancel any order before it is dispatched for a full refund at no charge — no cancellation fees, ever. Once an order has been handed to the courier, the returns policy above applies. To cancel, go to your Order History page or email us with your order number.

How to Report an Issue

Email support@kalaabhadra.com with your order number and photographs. Our team responds within 24 hours.

Grievance Officer

For unresolved complaints, contact our grievance officer: Nagendra A.S — support@kalaabhadra.com, +91 63609 75772. We acknowledge every complaint within 48 hours and resolve it within one month, with a ticket number for tracking.